Frequently asked questions
Straight answers on compatibility, OEM agreements, warranty coverage, shipping, and ordering.
Questions and answers
Are these genuine OEM parts?
No. They are compatible replacement parts matched to the original specification. We do not claim any affiliation with the original manufacturer.
Will it fit my system?
Send the part number or a photo of the nameplate first. We verify voltage, dimensions, speed, and connector wiring before quoting. If a part fails to match the confirmed spec, we replace it at our cost.
Will using non-OEM parts void my warranty or service contract?
It can, depending on your agreement with the OEM or integrator. Check your contract before installing non-OEM parts on lines still covered by an active agreement.
What if a part fails?
Parts are covered for 12 months under normal rated duty. Email [email protected] with the part number and photos for a replacement or refund.
How fast do you ship?
Stocked parts ship promptly after order confirmation; factory-sourced lead times are stated clearly in writing on every quote.
Where do you ship?
Across North America and additional destinations by arrangement. Include your ship-to city on the quote form for freight and customs details.
What is the minimum order?
No large minimum or long-term contract is required. Request the quantity you need, or start with a small pilot batch on one zone.
Do you offer volume pricing or standing orders?
Yes, once you have tested a first batch or confirmed recurring volumes. Ask in the quote form.
Can you find parts for discontinued systems?
Often yes, as long as electrical and physical specs can be verified from the label or unit. See Legacy systems.
Do you offer installation, repairs, or maintenance contracts?
Not yet. We supply parts, though we can point you toward an independent service shop if you need hands on site.
Do you sell used or refurbished equipment?
Not at this time. Tell us what you are looking for and we will say clearly whether we can help.
How do I pay?
Payment methods (including card, ACH/wire transfer, and Net 30 invoice terms for approved accounts) are stated on your written quote.
What is a critical spares plan?
A free one-page review of your 10 most critical spare parts, with suggested shelf quantities based on failures and lead times. See Critical spares plan.
Can I order on a purchase order, and do you handle vendor setup?
Yes, purchase orders are accepted for approved accounts. See For purchasing teams for setup forms and order paperwork.
Do you offer leasing?
Not yet.
Can you take surplus equipment?
Not yet.
Have a question not covered above? Send it through the quote form or email [email protected].