What to send so we can match your part
Most wrong-part orders happen because one measurement or connector photo is missing. Send the details below plus three photos and we can usually quote without follow-up questions.
The three-photo rule
- The nameplate or stamped label. Close up and in sharp focus so model numbers, voltage, ratio, and manufacture codes are legible.
- The whole part from the side. Showing cable exits, connectors, shaft ends, or mounting brackets.
- The part installed in place. Showing channel clearances, frame brackets, and zone wiring layout.
Details to send, by part family
Required details by conveyor part family
| Part family | Send us | Practical tip |
|---|---|---|
| Motorized rollers (24V MDR) | Brand and model on the label, voltage, tube diameter, roller length, between-frame width, speed, shaft end type, cable exit side | Measure tube diameter across the roller shell, not across the side channel. |
| Drive cards | Brand and model, input voltage, motors or zones per card, communication type, photo of both sides and the connectors | Say whether switch settings or PLC addressing need to be configured before install. |
| Photo-eyes and sensors | Sensing mode (diffuse, retro-reflective, through-beam), supply voltage, output type (NPN/PNP), connector or cable, range, housing shape | A clear straight-on photo of the connector pins avoids most wiring mismatches. |
| Bearings | Number stamped on the bearing shield, or inner diameter, outer diameter, width, and seal type | Note whether it sits inside a roller tube, a sprocket hub, or a 2-bolt/4-bolt flange. |
| Gearmotors | Nameplate photo: voltage, phase, power, output speed, gear ratio, shaft diameter and keyway, mounting footprint, brake or no brake | Note required shaft hand and direction for right-angle reducers. |
| Drive wheels, belts and wear strips | Diameter or length, width, thickness, bore and keyway, material, hardness (durometer) if known | Measure an unused spare or unworn section near the mount if the track is worn flat. |
If the label is gone
Tell us the conveyor brand and model if known, where on the line the part sits, and what it does. Email measurements and photos to [email protected]. We will say plainly if we cannot verify fit with enough certainty.
What you'll hear back
- Match
- Price, lead time, and confirmed compatibility ready to order.
- Near match
- What differs mechanically or electrically and whether it matters on your line.
- Can't match
- Plain decline, plus another direction if we know one.