How we check parts, and what we stand behind
A cheap part that fails in three months is the most expensive part you can buy. Every order is checked against your confirmed specs before leaving us.
Inspection steps
- Source qualification. We source from industrial component factories supplying conveyor OEMs and aftermarket distributors, vetting manufacturing consistency before onboarding any SKU.
- Dimensional & electrical verification. Tube diameter, overall and between-frame lengths, shaft style, voltage rating, connector pinning, and label accuracy are verified against the quoted specification.
- Pre-shipment functional check. Powered drive components are checked for smooth run operation, noise, and proper electrical response prior to packing.
- Order & lot records. Shipments are logged against factory lot numbers so any warranty or failure issue is traceable.
12-month written warranty
- Duration
- 12 months from date of shipment.
- Covers
- Defects in materials and workmanship under normal rated conveyor use.
- Doesn't cover
- Failures caused by wrong supply voltage, physical jams/impacts, unrated chemical washdown, or field modification.
- How to claim
- Email [email protected] with the part number, order reference, and photos of the unit. Replies go out within 1 business day.
- Remedy
- Replacement unit or credit/refund on verified warranty failures.
- Fit guarantee
- If a delivered part doesn't match the written spec confirmed before ordering, MACH pays return freight and ships the correct replacement.
What we don't say
We do not claim our components are manufactured by or identical to genuine OEM parts. They are compatible replacements engineered and matched to the original specification.
Electrical markings
Core stocked electrical components operate at 24V DC low voltage. Any component operating on AC mains power above 24V DC ships strictly with an accredited safety certification mark (CSA, cULus, or cETLus).